Last Updated: November 26, 2025
Lucy is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
Name, email address, phone number, and date of birth
Physical address and government-issued identification documents
Financial information including bank account details
Transaction history and transfer details
Camera access is used ONLY for capturing identification documents during KYC verification
Photo library access allows you to upload existing photos of your ID documents
We do NOT access your camera or photos without explicit permission
We do NOT store photos beyond what is necessary for verification
We do NOT use camera access for facial recognition or any other purpose
You can revoke camera permission at any time in your device settings
Device information (model, operating system, unique identifiers)
Usage data (app interactions, transaction patterns)
Log data (IP address, access times, errors)
To process money transfers and financial transactions
To verify your identity and comply with KYC/AML regulations
To prevent fraud and enhance security
To send transaction notifications and account updates
To improve our services and provide customer support
To comply with legal and regulatory requirements
Payment Processors: With PayPal for payment processing and cross-border transfers
Recipients: Transfer details are shared with your designated recipients
Legal Requirements: When required by law, regulation, or legal process
Service Providers: With trusted partners who assist in operating our services
We NEVER sell your personal information to third parties
Industry-standard encryption for data in transit and at rest
Secure authentication and authorization systems
Regular security audits and monitoring
Limited access to personal information by authorized personnel only
Compliance with PCI DSS and financial security standards
Access your personal information at any time
Correct inaccurate information in your profile
Delete your account and associated data
Withdraw consent for data processing
Opt-out of marketing communications
Contact support@lucyremit.com to exercise these rights
Purpose: Capture photos of ID documents for identity verification
Usage: Only activated when you choose to take a photo
Alternatives: You can upload from photo library instead
Privacy: No background access, no facial recognition
Purpose: Select existing photos of ID documents
Usage: Only accesses photos you explicitly select
Privacy: Does not scan your entire photo library
Purpose: Secure and convenient login
Privacy: Biometric data never leaves your device
Control: Completely optional, can be disabled anytime
We retain information as long as necessary to provide services
Financial records kept for minimum 5 years per regulatory requirements
You can request deletion, subject to legal obligations
Inactive accounts may be deleted after extended periods
Your information may be processed in the United States and Ethiopia
We ensure appropriate safeguards for international data transfers
Data protection standards maintained across all jurisdictions
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
• Posting the updated policy in the app and on our website
• Sending an email notification to registered users
• Requiring acceptance of the updated policy before continued use
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@lucyremit.com
Website: https://lucyremit.com
By using Lucy, you acknowledge that you have read and understood this Privacy Policy.