We are here 24/7 for urgent transfer issues and during business hours for everything else.
• Where is my transfer?
• Updating recipients or payout wallets
• Account, password, or verification help
support@lucyremit.com
Replies within 24 hours
+1 (469) 939-9700
Chat with us instantly on WhatsApp
For time-sensitive compliance or fraud concerns, email security@lucyremit.com with the transaction reference and we will respond as soon as possible.
Most transfers are completed within minutes to a few hours. Bank transfers may take 1-2 business days.
Our fees are transparent and shown before you confirm any transfer. They vary based on the transfer amount and destination.
Yes. We use industry-leading security measures and partner with regulated financial institutions to ensure your money is safe.
You can track your transfer in real-time from the Transactions page. You'll also receive email and SMS notifications at each step.